Cookie Policy & Electronic Communications

This Cookie Policy explains how Denturaa uses cookies, pixels, local storage, and similar technologies on our website across all clinic network operations (Birmingham, London, Manchester, Bristol, Nottingham, and Leeds).

We comply strictly with Regulation 6 of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), the UK GDPR, and the Information Commissioner's Office (ICO) statutory guidance on cookies and tracking technologies.

In accordance with ICO standards: We do not use pre-ticked consent boxes; we do not infer consent from continued scrolling or browsing; and we do not load non-essential cookies until you have provided active, affirmative consent.

Strictly necessary cookies are essential for the technical operation, security, and basic accessibility of our website. Under Regulation 6(4) of PECR, these cookies do not require prior consent because the service cannot be provided without them.

• Security & Anti-CSRF Tokens: Protect forms and user sessions against malicious cross-site scripting and unauthorized requests.
• Consent Record Cookies: Retain your active cookie preferences so that our website honors your choices on subsequent visits (persisted for 12 months).
• Network Routing & Load Balancing: Ensure responsive delivery of pages through our secure cloud content delivery networks.

We only deploy optional cookies after you have provided explicit opt-in consent through our cookie consent interface:

• Analytics & Performance Cookies: Used with Google Analytics (Consent Mode v2) to measure aggregate website traffic, page interaction patterns, and device types. Data is aggregated and anonymized; individual patient profiling is not conducted.
• Preference Cookies: Remember your localized clinic preference (e.g. Birmingham, London, Manchester, Bristol, Nottingham, or Leeds) to personalize your browsing experience.
• Marketing & Conversion Cookies: If consented to, Google Ads conversion tracking helps us evaluate the effectiveness of our public information campaigns. Tags are automatically blocked if consent is denied.

Denturaa enforces a strict clinical data protection protocol: We never send special-category healthcare data, dental medical records, clinical notes, patient names, or specific treatment choices to advertising audiences, Google Ads, or social media tracking pixels.

Marketing tracking is strictly limited to top-level public webpage visits and generic consultation request completions. No clinical diagnosis or sensitive patient information is ever shared.

Our appointment booking utilizes Google Calendar schedules (https://calendar.app.google/9xSETLeBFFvqsvAYA). When you access the appointment portal, Google may set technical session cookies required to authenticate, secure, and deliver the booking interface.

These technologies are operated by Google under Google's Privacy Policy and Terms of Service. We recommend reviewing Google's privacy documentation when booking your appointment.

You have complete control over your cookie preferences at all times. You can modify or withdraw your consent at any time without impacting your ability to book a consultation or contact our clinics.

To update your preferences, click the Cookie Settings link in the website footer or adjust your browser settings to block or delete cookies. If you block all cookies in your browser, certain essential security features of the website may function with limited capabilities.

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Safari: Preferences > Privacy > Block all cookies
• Firefox: Options > Privacy & Security > Enhanced Tracking Protection
• Edge: Settings > Site Permissions > Cookies and site data

For any questions regarding our cookie practices or our compliance with PECR, please email our compliance team at contact@denturaa.com.

You may also contact the UK Information Commissioner's Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or via telephone on 0303 123 1113.