Booking Policy & Service Delivery Agreement

This Booking Policy forms an integral, legally binding agreement between you (the patient or prospective patient) and Denturaa (Denturaa). By submitting a booking request, reserving an appointment through our Google Calendar scheduler, or attending a consultation, you unconditionally accept and agree to all provisions set out herein.

Denturaa functions as a specialised denture booking, clinical coordination, and patient introduction platform. We coordinate patient consultations, manage digital appointment scheduling, and introduce patients requiring bespoke full dentures, partial dentures, and implant-supported overdentures to registered dental practices, clinical dental technology suites, and qualified healthcare professionals across the United Kingdom.

This policy governs the terms of your initial appointment booking, the sharing of your personal and clinical data, the nature of the physical premises where you are seen, the status of treating clinical personnel, and our commercial introduction arrangements.

We expressly advise all patients that Denturaa collaborates with an extensive network of independent third-party dental practices, private dental centres, and multidisciplinary healthcare clinics across the UK (including Birmingham, London, Manchester, Liverpool, Bristol, Nottingham, Sheffield, Leeds, Newcastle, and other nationwide locations).

Denturaa does not own or exclusively operate all physical facilities where consultations and treatments are delivered. To ensure accessible, regional, and specialized clinical care:

• Third-Party Clinical Practices: Consultations and procedures take place within third-party partner dental practices, independent clinics, or dental laboratories.
• Rented Surgeries & Sessional Rooms: Denturaa may rent or lease clinical surgeries, decontamination rooms, or assessment suites on a sessional or periodic basis from third-party dental businesses.
• Third-Party Service Delivery: We may authorize an independent third-party dental company or partner practice to carry out clinical assessments, diagnostics, custom denture fabrication, and treatments on our behalf or under their own clinical governance.
• Rigorous Standards: All third-party partner clinics operate in full compliance with UK healthcare standards and statutory HTM 01-05 decontamination protocols.

Clinical treatments, examinations, impressions, bite registrations, trial fittings, denture deliveries, and subsequent adjustments may be performed by personnel who are directly employed by Denturaa, as well as by professionals who are NOT directly employed by us.

You expressly acknowledge and agree that your care may be delivered by non-employed independent practitioners, including but not limited to:

• Self-employed Clinical Dental Technicians (CDTs) practicing under their own independent professional registration.
• Independent Dental Surgeons (BDS / LDS) and associate dentists who operate as self-employed practitioners or are employed by the host third-party practice.
• Locum clinical professionals and temporary dental clinicians engaged to provide clinical sessions.
• Registered Dental Nurses and clinical assistants employed by the host third-party practice or providing agency clinical support.
• Independent Dental Laboratories & Technicians: Custom prosthetics, chrome-cobalt castings, and acrylic processing are manufactured by registered dental laboratories and dental technicians who are independent commercial suppliers.
• Clinical Autonomy & Professional Indemnity: Every clinician providing care—whether directly employed or an independent non-employed contractor—maintains statutory professional registration, upholds national Standards for the Dental Team, exercises independent clinical judgement, and carries mandatory personal professional medical indemnity insurance (e.g., Dental Defence Union, Dental Protection, or equivalent).

Because we work with a large network of third-party partner clinics, you expressly acknowledge and agree that your personal information, contact details, and clinical requirements will be shared with the relevant host third-party dental clinic and treating practitioners.

This data sharing is strictly necessary to enable host clinics to contact you directly, verify schedule availability, and confirm your appointment time:

• Direct Patient Contact Authorization: You explicitly agree that the host third-party clinic, its reception team, practice managers, or treating clinicians may contact you via mobile telephone call, SMS, WhatsApp, or email to verify your availability, obtain initial dental history, and confirm or reschedule your consultation.
• Data Shared: Full name, mobile telephone number, email address, preferred clinic location, requested appointment slot, primary denture concerns, and any triage photos submitted.
• Non-Employed Treating Clinicians: Clinical notes and relevant health indicators are provided directly to the independent Clinical Dental Technician or Dental Surgeon conducting your assessment.
• Photo Triage Sharing: Photographs submitted for pre-assessment are transferred securely in accordance with our Photo Triage Policy (/photo-triage-policy).
• Confidentiality Obligations: All host third-party clinics and non-employed recipients are bound by statutory healthcare confidentiality obligations and strict UK GDPR data processing standards.

Denturaa operates as a booking coordination and patient introduction platform. When you request a date or time on our website or Google Calendar scheduler, this constitutes a provisional appointment request only.

Please note the following binding terms regarding appointment status and cancellation liability:

• Host Clinic Direct Confirmation Required: Appointments are ONLY confirmed once the host third-party clinic or practitioner directly confirms the booking with you via email or mobile telephone call. Do not attend a clinic location without having received explicit confirmation from the host clinic.
• Non-Responsibility for Lack of Availability: Denturaa does not operate the internal appointment diaries of third-party clinics and is NOT responsible for lack of appointment availability, fully booked schedules, or clinic capacity constraints.
• Non-Responsibility for Cancellations & Delays: Denturaa is NOT responsible or liable for any cancellation of appointments, delays, postponement of clinical sessions, or changes in surgery opening hours initiated by host third-party clinics, practicing dentists, or dental technicians (including cancellations due to clinician illness, clinical emergencies, or equipment maintenance).
• No Liability for Consequential or Travel Costs: Denturaa accepts no legal, financial, or compensatory liability for any direct, indirect, or consequential expenses incurred by patients (such as travel costs, parking fees, time off work, or accommodation) resulting from cancelled, rescheduled, unconfirmed, or unavailable appointments.
• Rescheduling Assistance: If a host clinic cancels or is unable to accommodate your requested time, our coordination team will make reasonable efforts to offer alternative dates or introduce you to another partner clinic within our network.

Transparency regarding commercial relationships is fundamental to our booking service. Denturaa operates in part as a patient introduction and marketing agency for dental services.

You are hereby explicitly advised, and you acknowledge and agree, that:

• Introduction Fees & Commissions: Denturaa may obtain, earn, or receive a commission, referral fee, introduction payment, administration charge, or commercial remuneration from partner clinics, rented site operators, or independent healthcare providers for introducing you and facilitating your booking.
• No Additional Patient Markup: The receipt of an introduction fee or commission by Denturaa does not increase the cost of your dental treatment. Clinical fees quoted by your treating clinician reflect standard private dental fee schedules and laboratory costs.
• Express Acceptance: Your booking confirmation constitutes your explicit knowledge of, and consent to, Denturaa receiving commercial fees or commissions for the introduction and coordination of your care.

By completing an appointment booking on this website, submitting an inquiry, clicking through our Google Calendar appointment scheduler, confirming an appointment by telephone, or presenting at a consultation:

• 1. You confirm that you have read, understood, and unconditionally agreed to this Booking Policy, our Terms of Service, Privacy Notice, and Photo Triage Policy.
• 2. You explicitly agree that we work with a large network of third-party clinics and that your care may take place at a third-party site or rented clinical surgery, delivered by an independent third-party company or non-employed healthcare professional.
• 3. You expressly agree and authorize your contact and booking information to be shared with third-party host clinics to enable them to contact you by mobile call, SMS, or email to verify availability and confirm appointments.
• 4. You explicitly acknowledge and agree that appointments are ONLY confirmed once the host clinic confirms by email or mobile call, and that Denturaa is NOT responsible for lack or cancellation of appointments, clinic schedule changes, or associated travel expenses.
• 5. You expressly agree that Denturaa may receive an introduction fee, commission, or commercial remuneration from third parties in connection with your booking and introduction.

The initial 30-minute consultation offered via our Google Calendar schedule is provided free of clinical charge with no obligation to proceed with treatment. During this consultation, the clinician will evaluate your oral condition, assess denture stability, and discuss viable replacement or adjustment options.

Should you choose to proceed with clinical treatment, custom denture fabrication, or implant overdenture therapy, your treating clinician will provide a comprehensive, itemised written treatment plan with fixed fees before any impressions, clinical interventions, or laboratory manufacturing commence.

Because clinical surgery time and practitioner schedules are reserved exclusively for each patient, we request at least 24 hours' advance notice if you need to cancel or reschedule your appointment.

Appointments can be rescheduled or cancelled conveniently via the self-service management link in your Google Calendar confirmation email, or by contacting our team via phone or email.

Repeated late cancellations or failures to attend without notice may result in the restriction of future online booking privileges.

Denturaa provides marketing, booking coordination, digital technology, and patient introduction services. Clinical diagnosis, treatment planning, surgical procedures, prosthetic fittings, and all medical/dental decisions are the sole professional responsibility of the treating clinician.

Whether the practitioner is directly employed or an independent non-employed contractor, all treating clinicians are personally accountable for their clinical practice to statutory healthcare standards and hold appropriate personal medical malpractice and professional indemnity cover. Denturaa accepts no clinical liability for diagnostic decisions or dental treatments provided by independent practitioners or partner clinics.

If you have questions regarding this Booking Policy, our third-party clinic network, data sharing practices, or introduction arrangements, please contact our administrative team at contact@denturaa.com or send pic or call us on .

For clinical complaints regarding treatment received, please consult our formal Patient Complaints Procedure (/complaints), which details our escalation pathways under professional standards and the Dental Complaints Service (DCS).